It’s likely that many of your employees are already using generative AI tools to help them with their work-related tasks. You may well have set out your approach to the use of AI in the workplace in a generative AI policy, and if you haven’t done this already, you should do so. However, you should also go one step further and provide staff with AI training. Investing in AI training can enable you to:

• reiterate the provisions of your policy
• equip employees with the skills to understand and use AI tools effectively to improve their roles - as AI tools can automate repetitive tasks and streamline workflows, training staff to use them effectively, and on how to get the best outputs, can significantly increase their productivity
• guide employees on how to handle data input in a safe and secure manner and educate them about the risks associated with AI-generated content, such as bias or inaccurate outputs, ensuring that they use AI tools responsibly
• demonstrate that you are committed to upskilling employees and fostering AI literacy across your business.

The Corndel survey also revealed that only 14% of employees considered their AI training to be highly effective, so you might want to look at what you can do to ensure your training hits the mark. For example, consider providing tailored, practical, small group training in the specific AI tools used in your business. Do also involve your IT team in this. You should make the training accessible to everyone, and you may decide to make it mandatory as all employees can benefit from understanding how AI impacts their role. Finally, refresh your training regularly as AI is constantly developing.